Troubleshooting: symptom, cause, fix
One table per topic. Find your problem, read the likely cause, and try the fix. Sign-in, your resume, scores, the extension, applying, the tracker and paying.
Find your problem in the tables below. The cause shown is the most likely one, but not the only one.
Signing in and the account
| Symptom | Likely cause | Fix |
|---|---|---|
| Only job listings are reachable | The email address is not confirmed | Open the confirmation link, or resend it from the account screen |
| A screen asks for a sign-in | It produces or keeps something | Sign in. You are returned to the thing you pressed |
| Signed out unexpectedly | Your sign-in ran out | Sign in again. The extension notices on its own |
| The confirmation email never arrived | It was filtered, or the address has a typo | Resend from the account screen, and check the address shown there |
The resume
| Symptom | Likely cause | Fix |
|---|---|---|
| Roles missing or scrambled | A two-column or table layout in the original file | See fixing a document that parses badly |
| Bullets under the wrong employer | We split a job in the wrong place when reading it | Fix it on the Check what was read screen |
| A role shows no dates | The dates were in a header or an image | Add them on the parse screen |
| No resume to tailor with | No resume on the account yet | Upload one under Upload or replace it |
Scores
| Symptom | Likely cause | Fix |
|---|---|---|
| No score anywhere | Scoring is a paid step | The one-off credit is the cheapest way to see one |
| No score on one listing | The job ad has no description we can read | Paste the description into the tailoring screen |
| The score looks far too low | We missed part of your history when reading it | Open Check what was read before rewriting anything |
| Fit will not move | Fit is about your background, not the file | Apply to roles where it is already reasonable |
The extension
| Symptom | Likely cause | Fix |
|---|---|---|
| No marks on the page at all | No site permission, or a browser settings page | Press the button again and accept, or open the form itself |
| Fill button greyed out | The page cannot be filled, or the plan does not cover it | Hover it. The title says which |
| No resume stored yet | Your resume has not reached the extension yet | Open Involve, sign in and add your resume |
| A red line about LinkedIn | It is blocked there and never runs | Apply on that site yourself |
| A queue staged files and stopped | No permission for the queued sites | Press start again and accept in that click |
The longer version of this table is in when the extension looks blank.
Applying
| Symptom | Likely cause | Fix |
|---|---|---|
| A job says refused | We do not apply on that job site | Use the copy screen and apply yourself |
| A run stopped part way | The job site asked for a human check | Finish that one by hand. It is marked as not sent |
| Sending is not offered | Sending needs Pro Max | Fill the forms instead, and press send yourself |
| No allowance left today | The daily allowance is spent | It resets at midnight; the monthly one resets on the 1st |
The tracker
| Symptom | Likely cause | Fix |
|---|---|---|
| An import read fewer rows than the file has | Those rows had no role, company or link | Fill one of the three in and import again with replace |
| A job appears twice | It arrived from a run and from your own list | They merge at the further-along stage, and a banner names which |
| A rate shows a dash | No application has been sent yet | It appears once you have sent something |
| An exported note starts with an apostrophe | We add it so a spreadsheet does not treat your note as a formula | No action needed. It is on purpose |
Billing
| Symptom | Likely cause | Fix |
|---|---|---|
| Paid, but a feature is still locked | Your plan is not active yet | Reload the account screen. We check again each time |
| Charged after cancelling | The period already paid for was still running | It stops at the end of that period |
| Two subscriptions | A second was started without cancelling the first | Cancel the one you no longer want from the account screen |
If none of these fit, then this page or the app has a mistake. Please tell us either way.
Questions about this
A button does not respond and there is no message.
Check whether the screen needs an account or a plan. Screens that produce or keep something ask for a sign-in, and paid steps name the cheapest plan that includes them.
Everything worked yesterday and today it all fails.
Sign in again. When your sign-in runs out, the app can seem to forget you. This is the most common cause.
The number on one screen disagrees with another.
Please tell us. All limits come from one place, so two screens should never show different numbers. If they do, it is a bug.
Where do I start if my problem is not listed?
With Check what was read, under Resume. Many strange problems come from a job we read without its employer or dates.
Start with what we read and your plan
Two checks solve most problems: did we read your history correctly, and does your plan include the thing you pressed?
Open Involve Resume