Cancel your subscription
Where the cancel control is, what happens to your account afterwards, and the answers on refunds, plan changes and the one-off credit.
Cancelling should be as easy as subscribing. We promise honesty, and that includes money.
How to cancel
- Sign in and open the account screen.
- Scroll to the billing block. It names the plan you are on and the date it started.
- Press Manage billing. (If you see Cancel my subscription instead, press that.)
- Follow the steps. Depending on your account, it either opens the page of our payment provider (Stripe), or opens an email that cancels for you. Both take one step, and both are recorded.
Nobody calls you, and nobody asks you to stay.
What happens next
| Question | Answer |
|---|---|
| When does it stop | At the end of the period you have already paid for |
| Am I charged again | No |
| What happens to my account | It stays, on the free plan |
| What happens to my applications and tracker | They stay exactly where they are |
| What happens to documents I made | They stay in your library until you delete them |
| Do I get a refund for the rest of the month | Not automatically, because the period is already paid |
If the product did not do what it promised, you can report it on the account screen. A real person reads every report.
Changing plan instead
- Open the plans page while signed in.
- Press Upgrade (or Switch) on the plan you want. It opens a Stripe payment page that starts the new plan.
- Your old plan does not stop by itself. To avoid paying twice, open the account screen, press Manage billing and cancel the old plan.
No screen works out the price difference for you. Each plan is its own subscription until you cancel it.
The one-off credit
The three euro credit is a single payment for a single tailored document. It does not recur, there is no subscription to cancel, and an unspent credit does not expire.
Deleting your data as well
Cancelling and deleting are different. Cancelling stops the payments, and your account and everything on it stays. To remove the data, use the delete control on the same screen, which is immediate and cannot be undone: your data, and how to delete it.
Export your tracker first if you want a copy of what you sent and when.
Questions about this
Does cancelling delete my account?
No. Your account, your applications and your tracker stay as they are, on the free plan.
Is the three euro credit cancellable?
There is no subscription to cancel. It is a single payment for a single document and it does not recur.
Will you email me before renewing?
No. Like any subscription, it renews until you cancel it. If you are done, please cancel.
Can I change plan instead?
Yes. On the plans page, press Upgrade or Switch. It opens a Stripe payment page that starts the new plan. Your old plan does not stop by itself, so cancel it in Manage billing to avoid paying twice.
Cancel from the account screen
The control sits above the billing questions rather than under them, and no screen on the way out asks you why.
Open Involve Resume